BIG CLUSTER
- Sales & Services Europe and North America (S&S EU&NAM)
The biggest team in IAS Manila. We provide exemplary customer service to Air France and KLM customers in the English language from different European and North American countries.
- Sales & Services Europe and North America (S&S EU&NAM)
- Flying Blue (FB)
The team started in 2017. The team is dedicated to provide service to each and every frequent flyer member of the program.
- Flying Blue (FB)
- Customer Care
Inquiries ranging from flight delays, baggage claims, and even problems on board, are a few of the many claims the Customer Care team receives daily from all types of passengers in different markets.
- Customer Care
- Air France & KLM Social Media
The team provides 24/7 customer service for KLM Royal Dutch Airlines and Air France through different social media channels like Facebook (including Messenger), Instagram, Kakao Talk, WeChat, WhatsApp, and Line message.
- Air France & KLM Webchat
Having a hard time navigating through the Air France and KLM website? Receiving errors when it comes to payment? Our team is available during specific hours of the day.
- Off-phone Email & Queues Handling
Customers that has sent their requests through email are also being catered to as well as with reservations that requires manual handling by our back office support.