Supporting KLM Royal Dutch Airlines
We serve the Air France – KLM Group in its various support needs:
Reservations, Fares, Ticketing, Social Media, Marketing, Back Office, Refunds, Queue, Chat and Email Support.
Marine & Energy Sales & Services
It is the core business of IAS with a strong global network of various participating airlines of which the majority is part of SkyTeam.
Global Operations
We are part of the Cygnific Cluster, a multi-channel service center located in the Netherlands that was established in 1998.
Our day to day operations is divided into two clusters:
People Development
We offer trainings to new hires that include technical and soft skills training. We also provide support and employee development inside and outside of the organization.
- Training
A team of trainers and new hires coordinators that nurtures and equips our young bloods to prepare them before being endorsed to our global operations.
- Communications
A team responsible for all communications like news, updates, and events that needs to be shared within the organization.
Support Groups
In IAS, we also have different support groups providing specialized expertise and assistance to ensure that the company functions smoothly. They are the following:
- Human Resources
The Human Resources Department is in charge in all facets of human resources that include Talent Acquisition, Compensation and Benefits, Employee Relations/engagement, and Organizational Development.
- Finance & Admin
They take charge of compliances, preparation of Sales Invoices and Cash Receipts, partnerships, and other business documents.
- Workforce Management
The workforce department works closely with operations and other support groups. They are responsible for analyzing, forecasting, and planning workforce supply and demand to ensure that operational needs when it comes to staffing are met and well maintained.
- ICT
The ICT Department maintains the computer networks of IASA Inc., providing technical support and ensuring the whole company is functioning well.
- Knowledge Management Coordinators
A small team that serves as the brain and the 2nd line of support to our global operations. Knowledge Management coordinators are responsible for ensuring that our reference guide is clear with instructions in line with Air France and KLM’s procedures.
- Quality Coordinators
Our quality coordinators is responsible in ensuring that the target quality service standards are met and maintained for our global operations.
We aim to provide support for children.
We encourage them to start or continue with their academic endeavors, and in turn, bring more students closer to their dreams and aspirations.